nat24 Privacy Policy

nat24 ("we", "our", "us") operates the online cricket betting and live casino platform accessible at https://nat24.pro ("the Platform"). We are committed to protecting the personal data of all registered players, visitors, and users who interact with the Platform. This Privacy Policy describes our data practices in clear, plain language so that every nat24 user — whether based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — fully understands how their information is handled.

By registering an account on nat24, making a deposit, or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of the Platform. This policy should be read alongside our Terms & Conditions, which govern your use of nat24 as a whole.

We collect personal data directly from you and automatically through your use of the Platform. The categories of data we collect, and the reason each category is required, are set out in the table below:

nat24 uses the personal data we collect strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Creating and managing your nat24 account, including identity and age verification (21+ compliance).
• Processing deposits and withdrawal requests via bKash, Nagad, Rocket, and supported bank channels, and maintaining an accurate transaction record.
• Applying responsible gaming controls, including monitoring for signs of problem gambling, administering deposit limits and session time limits, and enforcing self-exclusion requests.
• Detecting and preventing fraud, money laundering, multi-accounting, and other prohibited activities that could harm the Platform or other players.
• Providing customer support, responding to queries and complaints, and resolving disputes related to your account or transactions.
• Sending transactional communications (e.g. deposit confirmations, withdrawal processed notifications, KYC request emails). These are service messages and are not optional.
• Sending promotional communications about bonuses, special offers, and new game releases — only where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

We do not use personal data for automated profiling that produces legal or similarly significant effects on you, nor do we use it to make unsolicited telemarketing calls. All communications from nat24 will originate from our registered email domain. Be alert to phishing attempts — nat24 will never ask for your password by email, SMS, or phone.

nat24 processes personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity — processing your account data, deposits, and withdrawals is required to fulfil the contract between you and nat24 when you register and use the Platform.
• Legal obligation — KYC identity checks, AML transaction monitoring, and age verification are mandatory compliance requirements that nat24 must fulfil as an online gaming operator.
• Legitimate interests — fraud prevention, platform security, responsible gaming monitoring, and service improvement represent legitimate interests pursued by nat24, provided these do not override your fundamental privacy rights.
• Consent — promotional communications and any non-essential data uses are processed only where you have given freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

nat24 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, and partner banks) — solely to execute deposit and withdrawal transactions on your behalf. These providers operate under their own privacy policies and are independently regulated.
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and other certified studios) — these providers may receive anonymised session data necessary for game delivery, RNG certification, and technical support. They do not receive your identity or financial data.
• Law enforcement and regulatory authorities — where nat24 is legally required to disclose data in response to a valid court order, regulatory demand, or law enforcement request. nat24 will notify you of such a disclosure where legally permitted to do so.
• Business successors — in the event of a merger, acquisition, or asset sale involving nat24, your personal data may be transferred to the successor entity. You will be notified of any such change and your rights under this policy will continue to apply.

nat24 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly necessary cookies — required for the Platform to function. These include session authentication tokens, login state cookies, and security cookies. You cannot opt out of strictly necessary cookies while continuing to use the Platform.
• Functional cookies — store your preferences such as language selection and display settings so you do not need to re-enter them on each visit.
• Analytics cookies — collect anonymised data about how users navigate the Platform, which pages are visited most, and where users drop off. This data helps us improve the Platform experience.
• Security and fraud-detection cookies — track device fingerprints, IP addresses, and behavioural signals to identify suspicious activity and protect your account from unauthorised access.

Most mobile browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling functional or analytics cookies may affect your experience of certain Platform features. Strictly necessary cookies cannot be disabled without rendering the Platform inoperable. For full details on the cookies we use, please contact us at [email protected].

nat24 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our retention approach is as follows:

• Active account data — retained for the duration of your active account relationship with nat24. Data is reviewed periodically and minimised where accounts become dormant for more than 24 consecutive months.
• Transaction and financial records — retained for a minimum of 5 years after the transaction date in accordance with AML record-keeping obligations. These records may be required by law enforcement or regulatory authorities.
• Closed or self-excluded account data — basic identity and transaction records are retained for the legally required period after account closure. After this period, your data is securely deleted or anonymised so it can no longer be associated with you personally.

nat24 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data transmissions, access controls that limit data access to authorised personnel only, secure encrypted storage for sensitive financial and identity data, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access to platform systems.

While nat24 takes every reasonable precaution to secure your data, no online platform can guarantee absolute security against all conceivable threats. In the unlikely event of a data breach that affects your personal data, nat24 will take prompt action to contain the breach, assess the risk, and notify affected users in accordance with applicable notification obligations.

As a user of nat24, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our data support team at [email protected] with your registered username and a description of your request:

nat24 is strictly an adults-only platform. The Platform is not directed at, and is not intended for use by, any person under the age of 21. nat24 does not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on nat24, please contact us immediately at [email protected].

The Platform may reference third-party services such as licensed game studios and payment providers. These third-party services operate under their own independent privacy policies and nat24 is not responsible for the data practices of any third party. When you use a third-party payment service such as bKash or Nagad to transact with nat24, that transaction is also governed by the privacy policy of the respective mobile financial service provider. We recommend reviewing the privacy policies of any third-party services you use in connection with your nat24 account.

nat24 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the Platform. When we make material changes — such as collecting a new category of data, changing the purpose of data use, or adding a new category of third-party sharing — we will notify registered users by email or via an in-platform notification at least 14 days before the change takes effect. The date at the top of this page always reflects the most recent update. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how nat24 handles your personal data, please contact our support team at [email protected]. Include your registered username and a clear description of your query. We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection or consumer protection authority in your jurisdiction.